These Terms and Conditions of Sale apply to the purchase and sale of products through www.mastbrothers.co.uk (referred to as the “website”).  By placing an order for products, you agree to be bound by and accept these terms and conditions.  These terms and conditions are subject to change by Mast Brothers UK Ltd ("MAST") without prior written notice at any time, in our sole discretion.  

Payment Terms and Sales Taxes


Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order.  We accept most major credit cards for purchases.  You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.  Purchase orders from businesses may be accepted upon credit approval of  and payable on terms set for your account or such other terms as we may approve or require.  All applicable sales taxes are included in the purchase price for any products purchased. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.

Shipping Policy and Pricing


UK: MAST offers a flat rate of £6.50 for orders shipped within the UK (1-3 days delivery). Free Shipping is offered on all UK orders over £30.

Orders for Ireland, France, Germany, Belgium, Luxembourg, Monaco, and the Netherlands are charged at flat rates of £10 for Economy and £16 for Priority. Free Shipping is offered on all orders over £50.

Other EU/Switzerland: Orders for European Union countries and Switzerland will be calculated by UPS and charged accordingly. We offer both Priority and Economy rates, and free shipping on all orders over £50.

Rest of the world: Orders for other countries that are fulfilled by our London factory are charged at a flat rate of £25 per order.

All taxes and import duties are the responsibility of the purchaser.

During summer months and when temperatures are above 24 degrees Centigrade in London or at the destination, the shipment may be subject to a £5 warm-weather fee. Warm weather packaging consists of an insulated container and reusable frozen gel-packs. This special packaging will keep your product cool for 48 hours or more.

MAST does not ship orders on Fridays, to reduce the amount of time spent in transit.

MAST reserves the right to determine if special shipping and handling fees will apply to your order and you agree to pay all such fees based on MAST's determination of weather conditions and other shipping conditions that might affect our products.

Return Policy


To return products, you must e-mail our Returns Department at fulfilment.uk@mastbrothers.com to obtain a Return Authorization (RA) number before shipping your product.  NO returns of any type will be accepted without an RA number.  For faster service, please include the following information when emailing for an RA number: customer name, invoice or order number, and nature of the problem.  To expedite the processing of your refund or credit, we ask that products be returned within 5 days of the date that we issue the RA.  

Privacy Policy

MAST is committed to ensuring that your privacy is protected. Any information we collect from you will only be used in accordance with this policy.

We may collect information from you in order to provide a service. This information may include your name, address, telephone number, date of birth and email address. Our payment processors may also collect credit or debit card information should you choose to pay for an order this way. MAST does not collect or store any payment information on our site. Instead, card payments are taken by PaymentSense.

The information we gather from you is needed to be able to fulfill an order you place or provide you with further information on our products and services. We may send you emails such as order confirmations or newsletters if you've chosen to receive them.

MAST will not sell or give your personal information to anyone.

We will strive to ensure that any information received from you is secure. Our site is protected by an SSL secure certificate and all administrator areas are password protected.